Member Help Center
Congratulations on enrolling in a Medicare Advantage plan though GoHealth! We’re here to help you make the most of your benefits.
Below, you’ll find information about your Medicare Advantage coverage and GoHealth Member Perks. If you have questions, please contact the GoHealth Member Services Team at 855-456-3995 TTY 711.
Enrolling in a Chronic Condition Special Needs Plan (C-SNP)? Learn about the next steps.
Table of Contents
Use the following links to navigate the Member Help Center.»
Medicare Plan FAQ
What benefits do I get through my plan, and how much does it cost?
- You can refer to your Summary of Benefits included in the welcome packet from your carrier.
- You can log into your carrier’s website.
- You can call us with questions too, we’re here to help! 855-456-3995 TTY 711.
When will I receive my benefit cards?
- You should receive your benefit cards 7-10 business days after your plan is approved.
- If your plan is already active and you have not received them, please call us! 844-713-8051 TTY 711.
When can I use my benefits?
- As soon as your plan is approved, you’ll receive a letter from your carrier letting you know when you can use your benefits.
- Plans begin on the first of the month following the application, or January 1st if you enrolled during Annual Enrollment Period.
- You can then start making appointments for the new year to use medical, dental, vision, and hearing benefits.
- We recommend using your benefits early and often!
How can we help?
Use the search bar below to browse through hundreds of articles in our Resource Library.
Coverage for Chronic Conditions
Enrolling in a Chronic Condition Special Needs Plan (C-SNP)?
A C-SNP is a type of Medicare Advantage plan specifically designed to support people with a chronic condition like heart disease or diabetes.
Our Member Services Team can help you complete enrollment in a C-SNP with less friction. We’ll guide you through the paperwork to verify your condition and start using your benefits.
Further reading:
PlanFit CheckUp
Free, no-obligation PlanFit CheckUp:
Plans and healthcare needs can change annually, so we recommend shopping for Medicare plans each year – even if you’re happy with your current plan.
Our PlanFit CheckUp is a fast and free process to make sure you’re in a plan that makes sense for your life, with zero obligations on your part. We’ll never sell you a new plan if you’re already in one that’s ideal for you needs. But we will confirm your plan is a great fit, so you can feel peace of mind about your coverage and benefits.
Further reading:
Hear from a licensed agent with GoHealth
Meet David.
David is here to help you understand your Medicare Advantage plan. Medicare can be complicated and confusing, but our mission is to make things easier for you.Member Perks
Exclusive perks for GoHealth members
GoHealth partners with a variety of organizations to provide you with valuable services and resources.
Take advantage of these Member Perks, handpicked to deliver value and peace of mind for Medicare consumers.
ExactCare
Get help to manage your medications independently and safely.
Charlie Financial
Receive Social Security direct deposits 3-5 days early with no fees or interest and comprehensive fraud protection.
Retirable
Build financial stability by customizing a dynamic plan to make your money last through retirement.
Propel
Use a simple app to check your EBT benefit and save money with exclusive offers and personalized notifications for benefits programs.
Member resources
Get your questions answered
Medicare is complicated, but we provide the information you need in the articles on our Resource Hub. We’ll keep you updated on Medicare news and help you navigate the trickiest parts of healthcare.
Need something else?
Connect with the GoHealth Member Services Team.
TTY: 711 Mon – Fri, 8 a.m. – 6 p.m. CT