Belonging, Diversity & Inclusion

Hi, tell us about your role at GoHealth.

My role at GoHealth is VP of Operations. I oversee Sales Center Recruiting, Licensing Services, Learning and Development, Quality Assurance, Work Force Management, Telephony and Communications, in addition to being the site leader for our Utah operation. Basically, it’s my job to make sure that our sale centers are staffed with superstars, and that they have all the training and resources they need to be successful. Our agent force is where the magic happens and our Sales Center Operations teams do an amazing job of making sure that they have what they need to do their jobs well. GoHealth’s tremendous growth year after year means that these talented teams are always working to build new and better ways to optimize the operation, so that we can help more customers get what they need.

In what ways do you feel supported from a diversity & inclusion perspective?

GoHealth supports me as a female leader by expecting a lot from me and trusting me to bring my whole self to the job. The incredible executive team at GoHealth consistently makes sure that I have the opportunity, the backing and the advocacy that I want and need to lead.

Why is diversity & inclusion important to you?

Several years ago I read the book Half the Sky by Pulitzer Prize winners Nicholas D. Kristof and Sheryl WuDunn, and it changed the way I viewed the world. I think it’s important to empower women to be who they are and to have a seat at the table, so to speak, because they will see to it that marginalized human beings of all sorts are empowered. In their book, Kristof and WuDunn quoted an African Proverb: “You educate a boy, and you're educating an individual. You educate a girl, and you're educating a village.” I stopped seeing my own need for empowerment as being about me, and started seeing it as being about what I would do to use whatever platform I had to create opportunity for others. I learned that me playing small or buying into the idea that this is a man’s world wasn’t going to do anyone any favors. So, as terrifying as it can be sometimes, I try hard to show women that not only do they belong at “the table,” but that it’s better because they are there.

How do you contribute to diversity & inclusion at GoHealth?

I believe strongly that as a senior executive, the best thing I can do to promote diversity and inclusion is to create culture and set a very clear standard. To that effect, I work to see the potential in individual human beings, and I try to be intentionally mindful of any conscious or unconscious biases that I may have so that I can make better decisions. No matter who you are, the best idea wins. We encourage everyone to think like the underdog and remain humble, we reward merit and we invest in people. The result of living those values is the happy consequence that the GoHealth team is diverse. Human beings are amazing, and given the opportunity and confidence, they bring their whole selves to the community that we call work and we all benefit.

Hi, tell us about your role at GoHealth.

I am on the Executive Strategy Team at GoHealth. In this role, I get to merge operational knowledge of business leaders and research and analysis of consumer needs, attitudes, and behaviors for projects that support the company’s long term growth strategy. Recently, a lot of my work has been centered around planning and testing strategies to increase member engagement, reward healthy behaviors, and bring to light all of the unique benefits offered by our carrier partners.

In what ways do you feel supported from a diversity & inclusion perspective?

Since joining GoHealth I have met so many people with varying domain expertise, and it’s been great to use GoHealth events, such as women’s groups, happy hours, and board game nights, to be able to make friends outside of those whom I interact with for my role. Some of these have even led to new projects being created, current project issues being solved using new lenses, and some awesome friendships (which are sometimes tested through those board game nights haha).

Why is diversity & inclusion important to you?

As a woman in tech, it’s always been at the forefront of my mind how I can learn from those above me and lift those around me given how few women leaders there are in this industry; something as simple as teaching women to speak up during negotiations or encouraging women to create a plan that allows them to keep their foot on the gas pedal throughout their career (a little Sheryl Sandburg reference there) is important for ascending together. These were some of the concepts brought up at women’s groups at my previous firm, and I want to be able to continue the in-depth discussions here as well to promote awareness, improve working environments, and boost employee confidence as one united company. I’m looking forward to helping grow the GoHealth Women’s group and plan events that provide a space for gender/equality issues to be discussed without judgement!

How do you contribute to diversity & inclusion at GoHealth?

Educating more people on the benefits of joining the affinity groups is always important – my goal is to continue to spread the word and plan a couple events for our women’s group this year!

Hi, tell us about your role at GoHealth.

I am a Senior Strategic Account Manager working with our Carrier partners to offer a branded sales experience for their customers.

In what ways do you feel supported from a diversity & inclusion perspective?

I believe GoHealth values diversity as evidenced by the talented people who work here. Being an open office space, you really get to know your co-workers and the free flow of thoughts and ideas foster an environment of openness and inclusivity.

Why is diversity & inclusion important to you?

For me, seeing diverse women in positions of leadership is extremely important. Not only would they serve as mentors or role models for us, but it is a real demonstration of how GoHealth values diverse viewpoints and backgrounds. My interest in this regard might be a bit biased as I am a woman of color on a journey up the corporate ladder.

How do you contribute to diversity & inclusion at GoHealth?

Affinity/ER groups are a great way for me to integrate into the great GoHealth culture, and offer my perspective to my colleagues. I am a founding member of the Book Club where we try to bring in diverse voices and perspectives for all to learn and grow from. I also work with the planning committee for the Women’s Group to bring relevant events and experiences to the greater team.

Hi, tell us about your role at GoHealth.

My role at GoHealth is Systems Administrator and it’s a brand new role for me. My previous role was Sr. Support Specialist. Both roles involve a lot, but basically I deal with technology.

In what ways do you feel supported from a diversity & inclusion perspective?

I’ve had the good fortune of working for companies that understood the value of diversity and inclusion. From day one at GoHealth my direct team and the wider company made gestures to make me feel welcome. It can be terrifying as a person of color entering a new space so even the smallest of gestures are very impactful and much appreciated.

Why is diversity & inclusion important to you?

I simply believe that it’s morally correct for all people to be able to freely participate in society and not be placed in a box or prohibited from a space because of who they are.

How do you contribute to diversity & inclusion at GoHealth?

I try to be aware of the ways my actions may cause others to feel. Sometimes just a little thoughtfulness is the best tool for the job. I also feel that it’s important to state clearly that diversity is important and worth paying work into.

Hi, tell us about your role at GoHealth.

Currently I am the Bilingual Team Manager for the Captive U65 campaign.

In what ways do you feel supported from a diversity & inclusion perspective?

When I started with the Captive U65 campaign as a bilingual sales agent, there was immediate support and had a welcoming management team. They were always receptive to my feedback because they understood I knew the Spanish Market well and worked well with all other bilingual agents to ensure we had all the support we needed despite the language difference.

Why is diversity & inclusion important to you?

I care the most about the celebration and awareness aspects of Diversity and Inclusion, such as celebrating Black History Month, Women’s History Month, and Holidays. I hope to continue to see more celebrations and awareness events to keep expanding the diverse culture here at GoHealth.

How do you contribute to diversity & inclusion at GoHealth?

I contribute by sharing my knowledge of cultural awareness and providing innovative ideas when I have them.

Hi, tell us about your role at GoHealth.

I am a licensed medicare insurance agent here at GoHealth! I am also a teammate and hard worker!

In what ways do you feel supported from a diversity & inclusion perspective?

GoHealth has been one of the most encouraging and most understanding workplaces I have had the pleasure to work in. Struggling with chronic health and pain issues, I have had nothing but kind understanding and the energy to work with me during the most stressful times with my health has really made it a relief to find a balance between work and taking care of myself. It's gone a long way!

Why is diversity & inclusion important to you?

The areas of D&I I'm most invested in has been in the consistent effort to create connection among coworkers and colleagues. The outreach towards us as individuals and as a team has been a major source of inspiration.

How do you contribute to diversity & inclusion at GoHealth?

Since being here, I've learned that paying attention to the state of mind of fellow coworkers has helped me become invested in our mutual success. It's in the active listening we've been taught that can apply into our day to day and I strive with all my colleagues to make everyone feel included and welcome. I've always done my best to push every act of kindness forward by treating everyone here like they belong and deserve to succeed!