Your Frequently Asked Questions about GoHealth and Medicare Plans

To see your plan costs, you can:

• Login to your account on your carrier’s website.
• Refer to your Summary of Benefits (SOB) and Evidence of Coverage (EOC) from your carrier.
• Or call us to help you find plan information! 855-454-9503 TTY 711.

To see your plan costs, you can:

• Login to your account on your carrier’s website.
• Refer to your Summary of Benefits (SOB) and Evidence of Coverage (EOC) from your carrier.
• Or call us to help you find plan information! 855-454-9503 TTY 711.

• You can begin scheduling appointments for after your plan activates.
• You can also complete Health Risk Assessments which may have incentives offered by the carrier.

Your plan member ID card is your lifeline to your plan – make sure you have it handy when scheduling doctors’ appointments!

• You should receive your Plan ID 7-10 business days after your plan is approved.
• If your plan is already active and you have not received it, please call our telecare team for help! 855-454-9503 TTY 711.
• You can also find your ID information in your welcome packet from your carrier.

Some Medicare Advantage plans have limited coverage towards “Over-The-Counter” (OTC) items. These include non-prescription medicines, personal hygiene/care products, and more. If you have a plan that covers OTC…

• You can submit an OTC order online, through the carrier’s mobile app (if available), over the phone with a live agent, or by visiting a participating retailer.
• You may need to request an OTC catalogue through your carrier.

Some Medicare Advantage plans include coverage towards fitness and gym memberships.

• First, verify your eligibility using your plan materials (SOB/EOC) or directly with carrier.
• If you are eligible, you can enroll in a fitness program through a participating location.

Some Medicare Advantage plans include coverage towards Mail Order Pharmacies.

• First, verify your eligibility using your plan materials (SOB/EOC) or directly with carrier.
• If you are eligible, your doctor can help transfer your prescription information to the mail order pharmacy.
• If you need help, please call your GoHealth telecare team at 855-454-9503 TTY 711.

Your plan covers all preventive services under original Medicare and potentially more.

Please refer to your Summary of Benefits for a complete list, or login to your carrier portal for a full view of your benefits.

• Contact your healthcare provider’s office to schedule an appointment.
• Have your member ID from your carrier ready when you call.
• Need help? Call our TeleCare team at 855-454-9503 TTY 711.

• Carriers often offer online member portals for plan management. Visit your carrier’s website for details.
• Having trouble finding anything? Call your GoHealth telecare team at 855-454-9503 TTY 711.